Reference

Your Data Terms Before Joining

Your account, KYC, cookie and UPI, Paytm, PhonePe records are handled under this Privacy Policy so you know what we collect before you open an account.

Account data explainedUPI contextCookie choicesPrivacy request path
Explore Lobby Read FAQ
0ee Your Data Terms Before Joining
PRIVACY HELP

Reach Us About Your Data

Privacy questions should go through clear contact paths, not scattered chat messages. When you write to us, include your registered email or phone number, the data request you want us to handle…

Privacy inbox Write to [email protected] for access, correction, deletion or consent questions. We check the request against your account record before sharing or changing anything, because privacy replies should reach the right person only.
Account support Use [email protected] when your privacy question is tied to login, KYC, wallet mismatch or a failed UPI, Paytm or PhonePe reference. We may ask for a masked receipt to confirm the record.
Security contact If you believe your account or device session has been accessed by someone else, contact [email protected]. We can review session activity, reset access steps and flag the account while checks are completed.
DATA HANDLING

What We Do With Records

We keep this policy practical so you can see how each data type is used. Account details, payment references, cookies and device data each have a purpose, a handling path and a…

Account details

We collect details you provide while opening and managing your account, such as name, contact details and verification documents where required. These records help us confirm identity, manage access and answer account privacy requests.

Payment references

UPI, Paytm, PhonePe and Google Pay references may be stored with wallet activity so deposits, withdrawals and disputes can be matched. We do not need your full banking password or wallet login credentials.

Cookies and sessions

Cookies help keep you signed in, remember basic site settings and spot unusual session behaviour. You can control cookies in your browser, but some account and security functions may not work properly without them.

Security checks

We may record device, IP, login time and browser signals to protect your account from unauthorised access. These checks also help us investigate unusual wallet activity or repeated failed login attempts.

Retention periods

Some records can be removed when no longer needed, while others must stay for legal, tax, dispute or fraud-prevention reasons. We assess deletion requests against those duties before making any change.

Request handling

You can ask to access, correct or delete eligible data by contacting the privacy inbox. We may verify your identity first, then explain what we can change, remove or retain.

Privacy Questions Before You Join

These answers explain common privacy choices before and after you open your account. They focus on what we collect, why we use it, how payment records are linked and how you can ask us to change eligible data.

We collect the details needed to create and manage your account, such as contact data, login records and verification documents where required. We also record wallet activity and support messages connected with your account.

Payment references help us match deposits and withdrawals to your wallet, check failed transfers and respond to disputes. We store transaction identifiers and related account records, not your private banking passwords.

Yes. Email [email protected] from your registered email or include enough account details for verification. After we confirm the request, we can share the account data we are able to release.

Yes, you can ask us to correct eligible details if they are wrong or outdated. We may request proof for sensitive changes, especially where KYC, wallet records or withdrawal checks are affected.

You can request deletion of eligible data. Some records may need to stay for legal, tax, dispute handling or fraud-prevention reasons, and we will explain the reason if retention is required.

Cookies and session tools help maintain login status, basic preferences and security checks. You can adjust browser cookie settings, but certain account functions may require cookies to confirm session continuity.

Send your concern to [email protected] with your registered contact details and a clear request. If the issue involves account access or wallet records, include only masked payment references where needed.

Related Pages

About Us FAQ 0ee Login Lightning Hold